Returns, Refunds & Replacement Policy
At Iris Florist, we take pride in delivering fresh, high-quality floral arrangements through our trusted local partners across Sydney.
Due to the perishable nature of flowers, our policy is designed to ensure fairness while maintaining product quality.
🌸 Order Cancellations
- Orders can be cancelled before dispatch only
- Same-day orders cannot be cancelled once preparation has started
- To cancel, contact us immediately via WhatsApp or email
🌸 Returns
As flowers are perishable, we do not accept physical returns.
However, we will gladly assist with a replacement or refund if there is an issue.
🌸 Refunds & Replacements (Eligible Cases)
You may request a replacement or partial/full refund if:
- The product arrives damaged or in poor condition
- The delivered item is significantly different from what was ordered
- The order was not delivered
📸 Proof is required:
- Clear photos of the product
- Must be submitted within 2 hours of delivery
🌸 Non-Eligible Cases
We do not offer refunds or replacements for:
- Change of mind after delivery
- Incorrect address provided by the customer
- Recipient unavailable at delivery location
- Minor variations in flowers (due to seasonal availability)
- Delays caused by traffic, weather, or access issues (e.g., apartments, CBD restrictions)
🌸 Delivery Conditions
- For CBD and restricted access areas, the recipient must be available to collect at street level
- Redelivery may incur additional charges
🌸 Processing Time
- Approved refunds are processed within 2–5 business days
- Replacements are arranged as soon as possible (same or next day where feasible)
🌸 Contact Us
For any issues, please contact us:
📱 WhatsApp: +61 437 575 388
📧 Email: sales@irisflorist.com.au
We are committed to resolving any concerns quickly and fairly.